Contact us and we’ll advise you with the best course of action
to get your matter resolved, Free of Charge.

After the Free diagnostic and optional Remote Support session
you will be able to make an informed decision regarding the best next step to
resolving your issue. With our Advanced Hands-On Support, all the information
needed to resolve your issue will be taken on the Free diagnostic and optional Remote
Support session. A HandyTech will then be scheduled just to pickup the device. 
(If Advanced Hands-On work is required, you'll only need to pay the difference. Your cost will not be above the Advanced Hands-On price)

There are no Hidden Fees with our service, there’s a $35 Remote Support fee which is waived once our Solution is implemented.  The only time the $35 Remote Support fee will apply is if your issue is not resolved on the Remote Support session and you are unable to take advantage of our Advanced Hands-On Support solution.  An example of a scenario where an additional cost may be required on our Advanced Hands-On Support solution is if it is determined that a hardware replacement is required (because of a bad Hard Drive, or memory, or graphics card, etc).  We will not charge you additional labor for the replacement of most hardware; you will just pay for the part (There may be a charge to replace internal laptop hardware).  If hardware replacement is required a HandyTech will contact you before proceeding with the work.  There is a $49 Advanced Hands-On Support pickup fee which is waived once our Solution is implemented.  The only time the $49 Advanced Hands-On Support pickup fee will apply is if service cancellation occurs with less than 24hours notice or cancellation occurs after we have picked up the device.